Voxworks

Voxworks is an Australian voice AI platform that automates real phone conversations for local businesses. Built around how Australians actually handle calls, Voxworks brings state-of-the-art voice AI technology to the Australian calling landscape with a locally-hosted AI voice engine, Australian data sovereignty and local telecommunications compliance.

Voxworks’ batch calling product is designed for Australian SMEs and mid-market teams conducting high volume outbound phone calls. Voxworks is used by Australian market research consultancies conducting high quality telephone surveys on behalf of corporate and government clients. Instead of staffing every call with a human interviewer, Voxworks delivers a consistent scripted questionnaire over the phone, captures structured responses, and escalates to a live interviewer for sensitive questions, refusals, or complex open-ended responses.

Teams use Voxworks to run high-volume calling waves, target call windows, manage retries/callback scheduling, and produce clean respondent-level datasets (including timestamps, question paths, and outcome codes). Every call can be logged with a full QA trail (recording and transcript) so supervisors can audit adherence to the script and validate data quality.

Key capabilities for phone survey operations

• Survey scripting: question branching, skip logic, outcome codes
• Bulk outbound calling: campaign lists, retry rules, call scheduling windows
• Structured response capture: per-question answers + metadata (time, path, status)
• Human handoff: warm transfer/escalation for difficult respondents or sensitive modules
• QA & audit: recordings + transcripts; supervisor review workflows
• Data export/integration: API/webhooks into your BI stack, data warehouse, or client deliverables 

Compliance-oriented features (AU)

• Configurable caller identity and disclosure messaging (who is calling + on whose behalf)
• Opt-out / “do not contact” handling and suppression lists
• Automated DNCR washing

Best-fit use cases

• Brand tracking / NPS / CSAT via outbound calls
• Public opinion / community sentiment studies
• Post-service customer surveys (after jobs, appointments, purchases)
• Panel recruitment and screening calls
• Large-scale quota-driven studies where consistent delivery matters

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Location and contact